Refund Policy

The short version

Try it free for 30 days. Once you pay, the payment is not refundable.

The trial is long and complete on purpose, so that the decision to pay is made with full knowledge rather than reversed afterwards.

1. The 30-day free trial

Every new account gets 30 days of full access, free.

• No payment is taken to start it
• No card details are required
• Every feature is available — nothing is held back
• You can enter real records and keep them if you subscribe

This is your opportunity to decide. Use the software properly during those 30 days: run a real day through it, enter real weights, take a real payment, print a real receipt. If it does not suit your mill, do not subscribe.

If you need longer to decide, ring and ask. We would rather extend a trial than take money from someone who is not sure.

An extension is a request, not a right. Whether to grant one, and for how long, is decided by Lekhakaar alone, and that decision is final. Nothing in this paragraph entitles anyone to a longer trial.

2. Payments are not refundable

Once a payment is made, it is not refunded.

This applies to monthly subscriptions and yearly subscriptions.

It applies whether or not the service has been used during the period paid for.

The reason is the trial. A full month, with every feature available and nothing to pay, is a fair opportunity to judge the software. Once that period has been used and a payment made, the sale is complete.

3. Cancelling

You may stop using the service at any time.

• Monthly — tell us before the next payment falls due and no further payment will be taken. The month already paid for runs to its end.
• Yearly — the year already paid for runs to its end. It is not refunded in part.

When a paid period ends, the account becomes read-only and your records remain available to download for one calendar year. See the Terms of Service.

4. Where a payment has gone wrong

This policy is about refusing refunds of choice, not about keeping money that was never properly ours. So:

Paid twice by mistake — the duplicate is returned in full.

Charged the wrong amount — the difference is returned.

Paid, but the account was never activated — if we are unable to give you the service you paid for, the payment is returned in full.

In each case, tell us within 30 days of the payment and we will put it right.

5. Faults in the service

Correcting faults in existing features is part of what you pay for. If something is not working as it should, tell us and it will be fixed.

A fault is not grounds for a refund of a period already paid for, but neither will you be charged for the fix.

6. Features that do not exist yet

If your business needs something the software does not do, that is new work. It is quoted and agreed in writing before it begins, and charged separately.

Please do not subscribe expecting a feature that has not been agreed. Ask first, during the trial.

7. How to raise a question about a payment

Ring or write, with the date and amount: